All Detail Culture bookings are manually reviewed and confirmed. Submitting an enquiry does not automatically confirm your appointment.

Once we receive your enquiry, we may contact you by phone, text or email to confirm your vehicle details, service location, access requirements, vehicle condition and preferred appointment time. We will then provide a quote and send a payment link for the required deposit.

Your booking is only formally confirmed once the deposit has been paid and Detail Culture has sent written confirmation of your appointment.

A 30% deposit is required to confirm all bookings. This deposit is applied toward the total service price, with the remaining balance due on completion of the service unless otherwise agreed.

If the deposit is not paid, the appointment is not secured and may be offered to another client.

By paying the deposit, you confirm that you accept the quoted service, appointment details and Detail Culture Booking Terms.

We understand that plans can change. If you need to cancel or reschedule, please contact us as early as possible.

If you cancel or request to reschedule more than 48 hours before your appointment, your deposit may be transferred to a new appointment or refunded where appropriate.

If you cancel or request to reschedule within 48 hours of your appointment, your deposit may be transferred once at Detail Culture’s discretion.

If you cancel within 24 hours of your appointment, are not available, the vehicle is inaccessible, or the service cannot proceed due to access issues that were not disclosed, your deposit will be forfeited.

If Detail Culture needs to reschedule due to weather, safety or unsuitable working conditions, no cancellation fee applies and your deposit will be transferred to a new appointment or refunded where appropriate.

Detail Culture primarily services Albury, Wodonga and surrounding suburbs.

Travel outside the core Albury-Wodonga area may be available by request. Additional travel fees may apply and will be confirmed before your booking is finalised.

Rural properties, farm locations, gravel-road access or difficult-access locations may not be suitable at this stage. Please disclose any rural, gravel-road or difficult-access conditions during the quoting process.

Detail Culture operates using arrival windows rather than exact arrival times. This allows for travel, setup, previous appointments, vehicle condition and weather conditions.

We will do our best to arrive within the confirmed window and will send an on-the-way message before arrival.

Service durations are estimates only and may vary depending on vehicle size, condition, access, weather and selected add-ons.

Customers are responsible for providing a safe, suitable and legal place for the service to be completed.

The vehicle must be parked on a flat, safe surface with enough room to work around the vehicle and open doors where required. Driveways, carports, garages and suitable workplace parking areas are preferred.

Detail Culture may refuse, pause, adjust or reschedule a service if the work area is unsafe, too tight, steep, uneven, exposed to hazards, located on a busy road, or otherwise unsuitable.

Customers are responsible for confirming they have permission for Detail Culture to work at the property, including rental properties, workplaces, apartment complexes, shared driveways or commercial sites.

Detail Culture requires customer access to standard household water and electricity.

Customers must provide access to:

• an outdoor water tap within reasonable reach of the vehicle

• a standard power point within reasonable reach of the vehicle

Detail Culture will bring equipment such as a pressure washer, hose and extension leads, but does not currently operate with an onboard water tank or generator.

If suitable water or power access is not available and has not been arranged before the appointment, the service may need to be rescheduled, adjusted or cancelled.

Customers must ensure Detail Culture can access the vehicle at the scheduled appointment time.

Vehicle access may be arranged by:

• the customer being home

• the vehicle being left unlocked

• keys being left in an agreed safe location

• another agreed access arrangement

Detail Culture will not drive or move the vehicle unless absolutely necessary and only with clear customer permission.

Please remove all valuables, personal belongings, cash, electronics, documents and important items from the vehicle before your appointment.

Personal items found during the service may be placed safely aside or in a bag where possible. However, customers remain responsible for belongings left in the vehicle.

Closed compartments, including gloveboxes, centre consoles and storage compartments, will not be opened or cleaned unless explicitly requested.

For safety reasons, Detail Culture does not remove or reinstall child restraints or baby seats.

If you would like the area underneath a child seat cleaned, please remove the child seat before your appointment and reinstall it yourself after the service.

For safety, pets must be secured and children must remain clear of the work area while the service is being completed.

Customers must disclose any site hazards before the appointment, including aggressive animals, unsafe surfaces, difficult access, sharp objects, exposed wiring, broken glass, gates, restricted access or other risks.

Detail Culture reserves the right to refuse, pause or reschedule a service if the site is unsafe or unsuitable.

Customers must disclose any known existing damage, fragile areas or sensitive materials before the service begins.

This includes, but is not limited to:

• loose trims

• damaged paint

• peeling clear coat

• water leaks

• electrical issues

• damaged buttons or vents

• cracked plastics

• aftermarket tint

• vinyl wraps

• ceramic coatings

• paint protection film

• matte paint

• prior repairs

• delicate surfaces

Detail Culture may take before and after photos or videos of the vehicle for condition records. These photos help protect both the customer and the business.

If the vehicle is too fragile, damaged or unsuitable for the booked service, Detail Culture may refuse, adjust or reschedule the service.

Detail Culture aims to achieve the best possible result within the selected package.

Results may vary depending on:

• vehicle age

• previous maintenance

• paint condition

• interior condition

• stains

• odours

• pet hair

• sand

• mud

• wheel staining

• water spots

• scratches

• sun damage

• faded trim

• bonded contaminants

• pre-existing damage

Some marks, stains, odours, contaminants, scratches, fading or damage may not be fully removable within the selected service.

Quotes are based on the information provided during the enquiry process.

If the vehicle condition is significantly different from what was disclosed, or if additional work is required, Detail Culture will discuss any price changes before commencing or continuing the service.

Extra charges may apply for:

• excessive pet hair

• sand

• mud

• spills

• stains

• odours

• excessive rubbish

• heavily soiled interiors

• heavily soiled wheels

• large or oversized vehicles

• trade or work vehicles

• neglected vehicles

• additional time required beyond the selected package

No additional paid work will be completed without customer approval.

Detail Culture does not currently service vehicles affected by biohazards or unsafe conditions.

This may include:

• vomit

• urine

• faeces

• blood

• mould

• pests

• needles

• sharps

• hazardous waste

• severe contamination

• unsafe or unsanitary conditions

Detail Culture reserves the right to refuse or reschedule services involving biohazards, mould, pests, bodily fluids, sharps or unsafe conditions.

As a mobile service, appointments may need to be rescheduled due to weather or environmental conditions.

This may include:

• rain

• storms

• extreme heat

• high wind

• unsafe conditions

• conditions that may affect service quality

Weather-related rescheduling is at Detail Culture’s discretion and does not attract a cancellation fee. If Detail Culture reschedules due to weather or safety, your deposit will be transferred to a new appointment or refunded where appropriate.

Payment is required immediately on completion of the service.

Detail Culture accepts payment through Square. A payment link or Square payment option will be provided at the end of the service. The remaining balance must be paid before Detail Culture leaves the service location.

Cash may be accepted by prior agreement, however the exact amount is required.

For approved business clients, invoice terms may be offered at Detail Culture’s discretion. Unless otherwise agreed in writing, business invoices are due on receipt.

Receipts will be provided for completed services in line with Australian Consumer Law requirements.

Customers are required to inspect the vehicle before Detail Culture leaves the service location where possible.

If you have any concerns about the completed service, please raise them while we are still on site so they can be addressed immediately.

If something was genuinely missed and could not reasonably be seen or raised at the time of completion, please contact us within 24 hours with photos.

Where appropriate, Detail Culture may offer a reasonable re-check or re-touch.

Detail Culture takes reasonable care when working on every vehicle.

Detail Culture is not responsible for pre-existing damage, wear and tear, failing clear coat, loose or brittle trims, prior repairs, electrical faults, fragile components, leaks, aftermarket modifications, or issues not caused by our negligence.

Customers must disclose known damage, sensitive materials, coatings, wraps, fragile surfaces or concerns before the service begins.

Detail Culture does not accept responsibility for personal belongings, valuables or items left in the vehicle.

Professional detailing products and equipment will be used during the service.

Customers must notify Detail Culture before the appointment of any sensitive materials or special vehicle finishes, including:

• vinyl wraps

• paint protection film

• ceramic coatings

• matte paint

• aftermarket wheels

• custom interiors

• delicate leather, suede or Alcantara

• damaged tint

• fragile trims

• known allergies or sensitivities

• any concerns about specific products or surfaces

If sensitive materials or concerns are not disclosed, Detail Culture may not be responsible for issues arising from pre-existing conditions or unsuitable surfaces.

Detail Culture may take before and after photos or videos of the vehicle for condition records, quality control and internal documentation.

Marketing use is separate. Detail Culture will ask for permission before using photos or videos of your vehicle for marketing purposes.

If marketing permission is given, number plates, house numbers, faces and identifying details can be blurred or avoided on request.

Detail Culture collects customer information to manage enquiries, quotes, bookings, payments, customer communication, service records and follow-up.

This may include your name, phone number, email address, service address, vehicle details, booking notes, service photos and payment information processed through third-party providers such as Square.

Detail Culture may send booking-related messages by phone, email or SMS.

Maintenance plans, recurring services and business vehicle arrangements may be subject to additional terms, including minimum commitments, billing arrangements, service frequency, skipped appointments, vehicle condition requirements and invoicing terms.

These terms will be confirmed separately before any maintenance plan or business vehicle arrangement begins.