All enquiries and bookings are reviewed manually. An enquiry, quote or discussion of availability does not confirm or reserve an appointment.

Your written quote identifies the vehicle, package, agreed additional work, service location and total price. All prices are in Australian dollars. Advertised “from” prices are starting prices; your accepted quote determines your booking price.

We provide these terms and a Square deposit payment link before you book. Unless we expressly agree to hold a time in writing, it remains available to other customers until your deposit is received. Pay promptly and contact us before paying an older link if availability has not recently been confirmed.

Your appointment is confirmed only when we have received your deposit and sent written confirmation. If payment arrives after the appointment becomes unavailable, we will offer an alternative. If you decline, we will refund the payment in full.

Paying the deposit confirms your acceptance of the quote and the version of these terms provided before payment. We will not change your accepted price or service scope without your agreement.

A 30% deposit, payable through Square only, is required to secure your booking. We do not accept cash deposits.

The deposit reserves appointment time and is credited towards the total service price. It is not an additional charge.

For late cancellation, late rescheduling or a customer-caused failed appointment, the deposit is non-refundable to the extent of the reasonable loss we may retain under section 4. It is refundable or transferable in the circumstances explained below.

We understand that plans can change. If you need to cancel or reschedule, please contact us as early as possible.

Give notice by email to hello@detailculture.au, SMS to 0413 087 450, or by speaking with us on that number. Include your name and appointment details. Social media messages are not an accepted booking-change channel.

For email, SMS or an identifiable voicemail, notice is measured when it reaches our designated inbox or phone system, not when we read or respond to it. For a live call, it is measured when you tell us. If delivery fails, please use another accepted channel.

Notice is measured backwards from the currently confirmed appointment start time, in local Albury–Wodonga time. Exactly 48 hours is sufficient notice.

Asking about other available dates does not by itself cancel your appointment. The notice rules apply when you clearly instruct us to cancel or move it, and the original time is then released. The same rules apply to bookings made less than 48 hours before their start time.

At least 48 hours’ notice

We will offer to transfer your full deposit to a replacement appointment. You may instead request a full refund.

One customer-requested deposit transfer is available per original booking. The replacement must be for the same customer, vehicle and package.

The replacement date must be agreed and confirmed within seven calendar days after we receive your rescheduling notice. The service itself may take place later; there is no separate deadline for it to occur.

If no mutually suitable date is available, or no replacement date is confirmed within seven days, we will close the booking and refund the deposit. We may agree in writing to extend the arrangement period.

Less than 48 hours’ notice

Cancellation or a request to move the appointment is a late change. The deposit retention rules in section 4 apply. There is no automatic entitlement to a deposit transfer for a late change.

A new appointment normally requires its own 30% deposit. If we agree to a goodwill transfer, we will confirm the amount transferred and any resulting payment adjustment in writing.

Further changes to a replacement booking

A second customer-requested transfer is not automatically available. Unless we agree otherwise in writing, we treat the request as cancellation of the currently confirmed appointment. The same 48-hour notice and refund rules apply; a second request alone does not make a refundable deposit non-refundable.

Changes initiated by Detail Culture do not use your customer-requested transfer allowance.

We reserve substantial time for each service, which can be difficult to fill at short notice.

For a late cancellation or late rescheduling, we may retain up to the full 30% deposit against reasonable loss caused by the cancellation. This may include unrecoverable preparation or travel costs and lost net earnings from appointment time we cannot reasonably fill.

We will take reasonable steps to reduce that loss, account for costs saved and replacement work secured, and avoid recovering the same loss twice. We will not retain more than the loss we can reasonably support or more than the deposit. Any excess will be refunded, and we will explain any deduction.

The same rule applies if we attend but cannot proceed because you have not met requirements communicated before booking, for example, the vehicle or keys are unavailable, agreed utilities are inaccessible, permission to work is missing, or a material access problem or hazard you knew about was not disclosed.

For an access problem, we will attempt to contact you and allow 15 minutes from the later of our arrival and the confirmed start time to resolve it, where safe and practical. We are not required to wait at an unsafe site. If the problem remains unresolved, we may leave and treat the appointment as a failed booking.

This rule does not apply to a failure caused by us, a condition you accurately disclosed and we accepted, or a cancellation for which you are entitled to a refund by law. There is no additional cancellation fee under these terms.

This section applies to changes we initiate for reasons other than a customer-caused failed appointment covered by section 4.

We may need to postpone or stop work because of weather, unsafe working conditions, illness, equipment failure or another circumstance that prevents us from delivering the agreed service safely and properly. We will explain the issue and contact you as early as reasonably possible.

We will first offer a replacement appointment without a cancellation charge. If you accept, your deposit transfers in full. You may decline and receive a refund for the unperformed service. You do not have to accept repeated postponements.

If work has already started, we will offer to return and finish it within a reasonable time. If we cannot agree on completion, we will refund amounts paid for work not performed. Any amount retained for completed work must reflect work properly supplied and its reasonable value. Your other legal rights remain available.

Refunds will be processed promptly to the original payment method unless another method is agreed. Payment-provider processing times may apply.

We provide a scheduled start time and an estimated service duration. If we expect to be delayed, we will contact you.

Duration estimates vary with the vehicle, agreed work, site conditions and weather.

Tell us before booking if you have an essential completion deadline. It becomes an agreed deadline only if we expressly accept it. An estimate does not allow us to omit agreed inclusions or charge extra without your approval.

We primarily service Albury, Wodonga and surrounding suburbs. Other locations are subject to confirmation. Any travel fee will be included in your quote before booking.

Disclose rural properties, gravel-road access, restricted parking, steep or uneven areas, gates and other difficult-access conditions when requesting a quote.

Provide a level, stable, safe and lawful work area with space around the vehicle and room to open its doors. Obtain any necessary permission from the owner, landlord, workplace, body corporate or other person controlling the property.

Shade or suitable cover is strongly preferred and may be necessary in some weather. We will discuss known requirements in advance and assess conditions on the day.

We must also be able to manage wash water and wastewater lawfully. If the site or conditions do not permit this, we will discuss an alternative location, agreed service adjustment or rescheduling. Customer permission does not authorise unlawful wastewater discharge.

Unless we agree otherwise before booking, provide access to a suitable outdoor household tap and a safe standard household power outlet.

We carry a 30-metre hose and a 25-metre extension lead. These are equipment lengths, not guaranteed maximum distances between your utilities and vehicle. The usable reach depends on the safe route, obstacles and equipment setup.

Tell us the approximate distances and any access restrictions when booking if unsure. Connections and cable or hose routes must be safe and accessible. We do not currently carry an onboard water tank or generator.

If access is unsuitable, we will discuss an agreed adjustment or replacement appointment. Section 4 applies only where the failure results from unmet requirements communicated before booking.

Be present at the appointment start unless we have agreed on another access arrangement during booking.

If you will be absent, agree on vehicle access, keys, handover and payment beforehand. Remain contactable during the service for approvals and payment. If we cannot reach you, we will not carry out additional paid work without approval.

We will not drive or reposition your vehicle without your express permission. Keys will be returned using the agreed arrangement.

Remove valuables, cash, electronics, documents and loose personal belongings before we arrive. Small or concealed items may be difficult to see and can be picked up during vacuuming.

We take reasonable care with items inadvertently left behind, but do not provide an inventory or promise to identify every valuable item. Items may be gathered into a bag or placed together in the vehicle. Areas obstructed by belongings may remain uncleaned.

For services that include interior cleaning, we may open and clean accessible, emptied gloveboxes, centre consoles and storage compartments. Tell us beforehand if a compartment must remain closed. Locked or occupied compartments may be left untouched.

Leaving belongings in the vehicle does not remove our responsibility to exercise reasonable care or your legal rights if we cause loss or damage.

Vehicle seats remain installed as standard. We clean accessible areas around and beneath them within the agreed package.

We do not remove, disconnect, reinstall or secure vehicle seats, child restraints or baby seats.

Any request to clean an area normally obstructed by a seat, or to clean a removed seat, must be discussed and agreed before booking. You must arrange any necessary removal before our arrival and safe reinstallation after the service, using appropriately qualified assistance where required. Removal must not create exposed electrical or other hazards.

Cleaning beneath a child restraint requires you to remove it before we arrive. You are responsible for arranging its correct reinstallation.

Secure pets and keep children and bystanders away from the work area. Tell us about known hazards, including aggressive animals, broken glass, sharp objects, unsafe wiring and restricted access.

Disclose known damage or sensitive surfaces before booking, and any changes before we begin. Examples include loose or brittle trim, peeling paint or clear coat, leaks, electrical faults, previous repairs, aftermarket tint, wraps, paint protection film, ceramic coatings, matte finishes and delicate upholstery.

Tell us about relevant product sensitivities without providing unnecessary medical information. We will discuss whether we can accommodate the concern; we do not promise an allergen-free service.

We may inspect the vehicle and identify areas that need a different method or should not be treated. If a material issue arises, we will pause the affected work and discuss the options.

We do not undertake biohazard remediation, including bodily fluids, mould, infestations, needles, sharps or hazardous waste. We may refuse or stop affected work. The financial outcome depends on the circumstances under sections 4 and 5, rather than automatic deposit forfeiture.

Your accepted quote, the package inclusions supplied with it and any agreed variations define the work we will perform.

Premium is recommended for first-time customers because its more thorough processes establish a baseline for ongoing maintenance. It is recommended, not compulsory.

Results depend on the material and its condition. Some staining, odours, pet hair, embedded contamination, scratches, fading and existing damage may remain despite proper completion of the agreed processes. A ceramic wax spray is a finishing product, not a professional ceramic coating.

We do not guarantee a new-car appearance or complete removal of every defect. These limitations do not excuse missed inclusions, unsuitable methods or a failure to use due care and skill.

If the condition differs materially from the information provided, we will explain any proposed additional work and price before proceeding. Potential reasons include heavy soiling, pet hair, sand, mud, rubbish, significant staining or an incorrectly described vehicle size.

If you decline additional work, we may agree on a specifically reduced scope and price. We will identify what will be included and omitted before proceeding. We will not simply stop when an estimated duration expires and treat omitted inclusions as completed.

If no suitable agreement is reached, we will not perform unauthorised work. Any deposit deduction must meet section 4; if the issue is our inability to supply the service on accurately disclosed information, section 5 applies.

The deposit is deducted from your total. We request the remaining balance immediately on completion, with payment due no later than 8 pm local time that day, unless a different deadline has been agreed in writing.

If completion will be after 8 pm, we will agree on a revised payment deadline with you. Approved business-account terms must also be agreed in writing.

Pay the balance through the Square link provided, or in exact cash at handover. Please tell us before the appointment if you intend to pay cash. We do not carry or provide change.

We do not add a card surcharge or automatic late-payment fee. We will contact you about an overdue balance. Any disputed amount should be raised promptly so we can investigate; your consumer rights remain unaffected.

You can access your Square invoice and payment records through the link emailed to you. We will also provide receipts for payments, including cash payments recorded at handover. For a missing receipt, an incorrect email address or payment assistance, contact hello@detailculture.au. This will be sent as a link via Square.

Please inspect the vehicle with us before we leave where possible, so we can address concerns promptly.

Report a concern to hello@detailculture.au as soon as reasonably possible, preferably within 24 hours, with your booking details, a description and supporting photographs where available. This is a request for prompt reporting, not a deadline that removes your legal rights.

We will assess whether the issue concerns a missed inclusion, an explained service limitation, damage caused during our work, or dirt or damage occurring afterwards. We may reasonably request an opportunity to inspect the vehicle.

Where a minor service failure can be remedied, we will arrange to correct it without charge within a reasonable time. For a major failure, or a failure we cannot or do not remedy within a reasonable time, the remedies available under the Australian Consumer Law may include cancellation, a refund, a price reduction, reasonable rectification costs or compensation, depending on the circumstances.

We are not responsible for pre-existing damage or subsequent wear, dirt or third-party damage that we did not cause or worsen. Failure to disclose a condition does not automatically excuse damage caused by our lack of reasonable care.

Payment, inspection or accepting the vehicle does not waive your rights. A complimentary re-touch is not your only remedy where the law provides another.

We may take proportionate vehicle photos or videos for condition records, quality checks and resolving service concerns. We take reasonable steps to avoid unnecessary images of people, personal documents and belongings.

Marketing permission is separate. We will ask before using vehicle images for our website, advertising or social media, whether or not the vehicle is identifiable. Declining does not affect your service.

For approved marketing images, we will blur or exclude number plates, faces, house numbers and other identifying details unless you separately authorise their inclusion.

Our Privacy Policy explains information handling, marketing choices and how to withdraw permission.

If you refer a new customer who names you during booking, before their appointment is confirmed, you receive 10% off the full price of your next detailing package after their first service is completed and paid in full.

The reward is for the referring customer, not the new customer. It is earned for a referral, not for leaving a review or giving positive feedback.

We will confirm when the reward is earned. It must be applied to a booking made within 12 months of that confirmation. One referral reward may be used per service; multiple rewards apply to separate future services. It has no cash value and cannot be transferred to another customer.

The discount applies to the package price; separately priced add-ons and travel fees are not discounted. Your quote will show the discount and resulting total before you book.

Maintenance plans, recurring bookings and business vehicle arrangements may have additional agreed terms. We will provide them before the arrangement begins.

Changes to these website terms apply to new bookings. They do not retrospectively change an existing confirmed booking unless we agree with you or the law requires the change.